Privacy Policy

1 Information We Collect

We only collect the information we need to respond to your enquiries and deliver your booking. This may include:

• Your name, email address, and phone number;
• Travel details such as dates, group size, accommodation preferences, and pickup location;
• Passport or ID details where required by accommodation or transport providers;
• Special requirements you choose to share, such as dietary needs or medical information;
• Payment-related information needed to process deposits and balances;
• Messages and correspondence you send us by email, WhatsApp, or our website forms.

2 How We Use Your Information

We use your information to:

• Respond to your enquiries and prepare personalised quotes;
• Arrange and manage your bookings with our partners;
• Communicate with you before, during, and after your trip;
• Process payments and keep records of your booking;
• Improve our services and respond to feedback or complaints.

We do not use your information for automated decision-making, and we only send marketing messages if you have agreed to receive them.

3 Sharing Your Information

To deliver your tour, we may share necessary details with trusted partners such as hotels, riads, desert camps, transport providers, and local guides — only to the extent needed to fulfil your booking. We require these partners to handle your information responsibly. We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose information where required by law or to protect our legal rights.

4 Data Security

We take reasonable measures to protect your personal information against loss, misuse, and unauthorised access. While no method of transmission or storage is completely secure, we work to safeguard your data and limit access to those who need it to serve you.

5 Data Retention

We keep your personal information only for as long as necessary to provide our services, meet legal and accounting obligations, and resolve any disputes. When it is no longer needed, we securely delete or anonymise it. Typically, booking records are retained for [e.g. 2–5 years].

6 Cookies & Website Analytics

Our website may use cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings, though some features may not work as intended if you do. We may use analytics tools to collect anonymous, aggregated statistics about website traffic.

7 Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information where there is no legal reason to keep it;
• Object to or restrict certain uses of your information;
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

8 Third-Party Links

Our website may contain links to third-party websites, such as partners or social media. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

9 Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from children. Where a booking includes minors, their details are provided by the booking adult, who is responsible for that information.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated date at the top.

11 Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Desert Morocco Tour
Email: contact@desertmoroccotour.com
Phone / WhatsApp: +212 635 383 262
[Marrakech, Morocco]